This page (together with the documents referred to on it) tells you the terms on which we supply
any of the counselling sessions, courses, workshops, lectures and seminars (collectively,
Events) listed on this website (our site) to you, whether we conclude the contract for such supply
electronically or by telephone. Please read these terms of supply carefully before ordering any
Products or Events from us. You should understand that by ordering any of our Products or
Events, you agree to be bound by these terms of supply. Please understand that if you refuse to
accept these terms of supply, you will not be able to order any Products or Events from us.
1. Information about us
This site is operated by Diane Stevens Counselling.
2. Your status
By placing an order with us, you warrant that:
a) You are legally capable of entering into binding contracts; and b. you are at least 18 years old.
Counselling agreements for under 18 years must be signed for by an appropriate adult.
3. How the contract is formed between you and us
a) Your order constitutes an offer to us to buy Services, Products or a place on an Event. All
orders are subject to acceptance by us and, if we accept your order, we will confirm such
acceptance to you by sending you an e-mail (Order Confirmation). The contract between us
(Contract) will only be formed when we send you the Order Confirmation (including where you
place your order by telephone).
b) The Contract will relate only to those Products and/or Events in respect of which we have sent
you an Order Confirmation. We will not be obliged to supply any other Products or Events which
may have been part of your order unless and until we send you an Order Confirmation in respect
4. Consumer rights and cancellation
4.1. If you are contracting as a consumer, you may cancel:
a) A Contract in relation to Counselling at any time prior to the 48 hours cancellation notice in the
b) A Contract in relation to Events at any time within seven working days, beginning on the day
after we send you the Order Confirmation. However, if the Event is to take place prior to the end
of that period, then your right to cancel will expire on receipt of confirmation.
4.2. To cancel a Contract under clause 4.1, you must inform us in writing.
4.3. You will not have any right under clause 4.1 to cancel a Contract which includes the supply
of any of the following Products:
a) Products made to your specifications or clearly personalised or which by reason of their nature
cannot be returned;
b) Audio or video recordings or computer software.
c) Periodicals or magazines.
d) Content which you have downloaded from our site or any other site operated by us.
4.5. For bookings on Events where we do not require you to pay in full for the Event in advance
(including where your place on the Event was a free bonus place for which you did not
specifically pay us a fee), we may require you to pay a deposit in order to secure your place on
the Event. In such cases:
a) if you attend the Event, then your deposit will be refunded to you at the Event;
b) if you fail to attend the Event without informing us in writing, then your deposit will be forfeited
by you and will not be returned to you;
4.6. This clause 4 does not affect your statutory rights.
5. Fulfilment of Contracts
5.1. An order for Products will be fulfilled by the delivery date set out in the Order Confirmation
or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation,
unless there are exceptional circumstances.
5.2. Events shall take place on the day and at the time and location advertised by us, or on such
other day, at such other time and/or at such other location as we may notify you prior to the
6. Risk and title in Products
6.1. The Products will be at your risk from the time of delivery.
6.2. Ownership of the Products will only pass to you when we receive full payment of all sums
due in respect of the Products, including delivery charges.
7. Price and payment
7.1. The price of the Events, Products and our delivery charges will be as quoted on our site from
time to time, except in cases of obvious error.
7.2. Some prices stated on our site may include VAT and will be stated where this applies.
7.3. Event prices, Product prices and delivery charges are liable to change at any time, but
changes will not affect orders in respect of which we have already sent you an Order
7.4. It is always possible that, despite our best efforts, some of the Products and/or Events listed
on our site may be incorrectly priced. We will normally verify prices as part of our Order
Confirmation procedures. If the correct price of a Product or Event is higher than the price stated
on our site, we will normally, at our discretion, either contact you for instructions or reject your
order and notify you of such rejection.
7.5. We are under no obligation to provide any Product or Event to you at the incorrect (lower)
price, even after we have sent you an Order Confirmation, if the pricing error is obvious and
unmistakeable and could have reasonably been recognised by you as an error.
7.6. If we agree with you that you may pay for an Event in instalments, then each instalment
must be paid by its due date (as notified by us to you).
7.7. If you fail to make any payment due to us by the due date for payment then, without limiting
our other remedies, we may:
a) charge you interest on the overdue amount at the rate of 4% per annum above HSBC Plc’s
base rate from time to time. Such interest shall accrue on a daily basis from the due date until
the date of actual payment of the overdue amount, whether before or after judgment. You shall
pay the interest immediately on demand;
b) charge any reasonable debt collection costs incurred in pursuing the debt, such costs to be
payable by you on demand;
c) refuse you entry to any Event (whether or not your booking on any such Event was a free
bonus place for which you did not pay a specific fee);
d) refuse to provide you with any Event materials; and/or
e) refuse to provide you with any Products that you have ordered from us, whether or not you
have paid for them.
8. Our refunds policy
8.1. If you return a Product to us:
a) because you have cancelled the Contract in accordance with clause 4 above, we will process
the refund due to you as soon as possible and, in any case, within 30 days of the day you gave
notice of cancellation. In this case, we will refund the price of the Product in full, and any
applicable delivery charges. However, you will be responsible for the cost of returning the item to
b) for any other reason (for instance, because you consider that the Product is defective), we will
examine the returned Product and will notify you of whether we agree that you are entitled to a
refund within a reasonable period of time. We will usually process any refund due to you as soon
as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you
were entitled to a refund. We will refund the price of a defective Product in full, any applicable
delivery charges and any reasonable costs you incur in returning the item to us.
8.2. If you cancel a Contract for an Event in accordance with clause 4 above, we will process the
refund due to you as soon as possible and, in any case, within 30 days of the day you gave
notice of cancellation. In this case, we will refund the price of the Event in full.
8.3. If we cancel or postpone any Event (or part of an Event) for any reason (including, but not
limited to, a Force Majeure Event, as defined below) then:
a) if you paid us a fee specifically for the Event then you will be entitled to a refund of such fee
(or, as the case may be, a pro-rated refund in respect of the cancelled or postponed part of such
b) if your place on the Event was a free bonus place awarded to you, or if you otherwise were not
charged a fee specifically for the Event, then you will be entitled to a place on any replacement
Event (or part Event) provided by us as a result of the cancellation or postponement of the
original Event (or part Event), and we shall not in any event have any other liability to you in
respect of the cancellation or postponement of the Event. In particular, but without limitation to
the generality of the foregoing and without prejudice to clause 13, we shall have no obligation to
reimburse you for any travel, accommodation, subsistence of other costs or liabilities incurred by
you in relation to your planned attendance on the Event.
8.4. We will usually refund any money received from you using the same method originally used
by you to pay for your purchase.
9.1. You must comply with all health and safety rules and regulations and any other reasonable
security requirements that apply at the premises at which Events are provided.
9.2. We shall provide such presenters to present Events as we, in our sole discretion, deem fit.
We shall be entitled at any time to substitute any presenter with any other person who, in our
sole discretion, we deem suitably qualified to present the relevant Event (or applicable part
thereof the relevant Event (or applicable part thereof). In such circumstances we shall also be
entitled to vary the content of the Event accordingly.
9.3. Personal possessions are the sole responsibility of the customer. We accept no
responsibility or liability for anything that is lost, stolen or stolen from venues at which Events
9.4. We may from time to time arrange for attendees on Events to be offered special or
discounted rates or benefits from hotels or other third-party service providers. We do not
guarantee that any such rates or benefits shall be made or shall remain available to you.
Accommodation, travel, subsistence and other such arrangements are entirely your
responsibility, and will be subject to the terms of business of the applicable external service
provider. We shall have no liability in respect of any default by any such provider.
9.5. We reserve the right to exclude you from participating in any Event (or part thereof) if we, in
our sole discretion, consider that your participation has been is or would be detrimental to the
experience of any other attendee or detrimental to our business. In the event that we exercise
this right, we may in our reasonable discretion offer you a refund or part-refund in respect of the
9.6. We may from time-to-time award free bonus tickets giving access to Events. In respect of
such bonus tickets:
a) redemption of such bonus tickets is subject to availability and pre-booking;
b) if in respect of any Product or Event you fail to make any payment due to us by the due date
for payment then at our discretion we may declare any such bonus tickets to be void; and
c) without prejudice to clause 4.5, in no event shall any acts or omission by us in relation to any
such bonus ticket or any Event booked using any such bonus ticket entitled you to a refund in
respect of any Product or Event purchased by you.
10. Intellectual Property
10.1. All intellectual property rights (including but not limited to copyright) in all Products, Events
and Event materials at all times belong to and shall remain vested in us and neither you nor any
other person shall obtain any intellectual property rights or any other interest, right or title
whatsoever in or to any Product or any Event materials or any part thereof save as otherwise
expressly granted under these terms of supply.
10.2. If you purchase an Event for which we provide you Event materials, we here by grant you a
non-transferable, non-exclusive license to use those materials strictly for the purpose of
participating in the relevant Event and for your own educational, non-commercial purposes.
10.3. You shall ensure that such course materials are only made available to and accessed by
you in accordance with clause 10.2 and you must not make available, copy, reproduce,
disseminate, retransmit, sub-license, distribute, sell, publish, broadcast or otherwise supply in
any medium and in any manner any such materials (or any part of them) to any third party.
11.1. We warrant to you that:
a) any Product purchased from us will, on delivery, conform in all material respects with its
description, be of satisfactory quality, and be reasonably fit for all the purposes for which
products of that kind are commonly supplied; and
b) we will perform our obligations under the Contract with reasonable care and skill.
11.2. Notwithstanding clause 11.1, we do not warrant that any Event will be complete or error-
11.3. All other conditions, warranties or other terms which might have effect between you and us
or be implied or incorporated, whether by statute, common law or otherwise, are hereby
excluded to the fullest extent allowed by applicable law.
12. Data Protection
12.1. In relation to any personal data provided to us by you or on your behalf, you agree that we
may use such personal data to perform our obligations and enforce our rights under any
12.2. Furthermore, you agree that any such personal data will be processed in accordance with
13. Our liability
13.1. Nothing in these terms of supply excludes or limits our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation; or
c) any other matter for which it would be unlawful for us to exclude or attempt to exclude our
13.2. Our maximum aggregate liability in respect of any claim arising out of any Contract,
whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not
exceed the total sum paid for the particular Product and/or Event giving rise to the claim.
13.3. We will not be liable in contract, tort (including negligence), and breach of statutory duty or
otherwise for losses that fall into any of the following categories:
a) loss of income or revenue;
b) loss of business;
c) loss of profits;
d) loss of anticipated savings;
e) loss of data;
f) loss of goodwill;
g) loss of contract;
h) waste of management or office time; or
i) any special, indirect, consequential or pure economic loss which arises out of or in connection
with these terms of supply even if we had been advised of the possibility of such loss.
13.4. We shall have no liability for any failure or delay in the performance of any of our
obligations where any such failure or delay is due to any act or omission by you or any third
13.5. You assume sole responsibility for the selection, suitability and use of any Products or
14. Import duty
14.1. If you order Products from us, they may be subject to import duties and taxes which are
levied when the delivery reaches the specified destination. You will be responsible for payment
of any such import duties and taxes. Please note that we have no control over these charges and
cannot predict their amount. Please contact your local customs office for further information
before placing your order.
14.2. Please also note that you must comply with all applicable laws and regulations of the
country for which the products are destined. We will not be liable for any breach by you of any
15. Written communications
Applicable laws require that some of the information or communications we send to you should
be in writing. You accept that communication with us may be mainly electronic. We will contact
you by e-mail or provide you with information by posting notices on our site. For contractual
purposes, you agree to this electronic means of communication and you acknowledge that all
contracts, notices, information and other communications that we provide to you electronically
comply with any legal requirement that such communications be in writing. This condition does
not affect your statutory rights.
All notices given by you to us must be given to us at firstname.lastname@example.org. We may give
notice to you at either the e-mail or postal address you provide to us when placing an order, or in
any of the ways specified in clause 15 above. Notice will be deemed received by you and
properly served on you immediately when posted on our site, 24 hours after an e-mail is sent to
you, or three days after the date of posting of any letter to you. In proving the service of any
notice, it will be sufficient to prove, in the case of a letter, that such letter was properly
addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was
sent to the specified email address of the addressee.
17. Transfer of rights and obligations
17.1. The contract between you and us is binding on you and us and on our respective
successors and assignees.
17.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your
rights or obligations arising under it, without our prior written consent. In particular, you may not
transfer to anyone else your place on an Event.
17.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of
our rights or obligations arising under it, at any time.
18. Events outside our control
18.1. We will not be liable or responsible for any failure to perform, or delay in performance of,
any of our obligations under a Contract that is caused by events outside our reasonable control
(Force Majeure Event).
18.2. A Force Majeure Event includes any act, event, non-happening, omission or accident
beyond our reasonable control and includes in particular (without limitation)
a) strikes, lockouts or other industrial action.
b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether
declared or not) or threat or preparation for war;
c) fire, explosion, storm, flood, earthquake, subsidence, epidemic/pandemic or other natural
d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public
or private transport;
e) impossibility of the use of public or private telecommunications networks; and
f) the acts, decrees, legislation, regulations or restrictions of any government.
18.3. Our performance under any Contract is deemed to be suspended for the period that the
Force Majeure Event continues, and we will have an extension of time for performance for the
duration of that period.
19.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any
of your obligations under the Contract or any of these terms of supply, or if we fail to exercise
any of the rights or remedies to which we are entitled under the Contract, this will not constitute a
waiver of such rights or remedies and will not relieve you from compliance with such obligations.
19.2. A waiver by us of any default will not constitute a waiver of any subsequent default.
19.3. No waiver by us of any of these terms of supply will be effective unless it is expressly
stated to be a waiver and is communicated to you in writing in accordance with clause 16 above.
If any of these terms of supply or any provisions of a Contract are determined by any competent
authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision
will to that extent be severed from the remaining terms, conditions and provisions which will
continue to be valid to the fullest extent permitted by law.
21. Entire agreement
21.1. These terms of supply and any document expressly referred to in them constitute the whole
agreement between us and supersede all previous discussions, correspondence, negotiations,
previous arrangement, understanding or agreement between us relating to the subject matter of
21.2. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have
any remedies in respect of, any representation or warranty (whether made innocently or
negligently) that is not expressly set out in these terms of supply.
21.3. Each of us agrees that our only liability in respect of those representations and warranties
that are expressly set out in these terms of supply (whether made innocently or negligently) will
be for breach of contract.
21.4. Nothing in this clause limits or excludes any liability for fraud.
22. Our right to vary these terms of supply
22.1. We have the right to revise and amend these terms of supply from time to time.
22.2. You will be subject to the policies and terms supply in force at the time that you order
Products or Events from us.
23. Your Security
Diane Stevens Counselling takes the security of our users and their information very seriously..
We have taken great care to ensure that the security of our users is assured so that you can
purchase with confidence.
24. Law and jurisdiction
Contracts and any dispute or claim arising out of or in connection with them or their subject
matter or formation (including non-contractual disputes or claims) will be governed by English
law. Any such dispute or claim will be subject to the non-exclusive jurisdiction of the courts of
England and Wales.